StockHolding was incorporated in 1986 at the initiative of the Government and commenced Custody operations in 1988. StockHolding pioneered Custodian Services in India and for over 3 decades now is the Premier Custodian of India. StockHolding offers a diverse range of products and customized service solutions to both Domestic & Cross-Border Investors and has the deepest market expertise with over 700 man years of experience. StockHolding is registered with SEBI as Custodian of Securities, under SEBI (Custodian of Securities) Regulations 1996.
Our services range from Clearing, Settlement and Custody to Asset Servicing including Corporate Actions & Collateral Management. Our value-added services include a dedicated Securities Lending Desk, Valuation, Fund-Accounting & PCM Services for Derivative trades. StockHolding holds a “No Action Letter” under Sec 17 f (5) of US SEC Regulations permitting it to offer custody services to US based funds. In terms of SEBI (FPI) Regulations 2014 notified on January 7,2014, StockHolding is registered with SEBI as a Designated Depository Participant.
At StockHolding a single window dedicated team facilitates faster account set up and seamless transitions and a comprehensive hand holding at all times. Time tested Proprietary systems/ softwares meet all local requirements and are customizable to client needs facilitating automated and customized reporting. StockHolding has the requisite flexibility in scaling up its business in terms of infrastructure, manpower & systems, a good understanding of the Capital Market, a variety of product & service offerings and adaptability to work with partners. StockHolding is also registered as a Depository Participant offering integrated Investment and Custody solutions at the GIFT, IFSC.
Long – Standing, Diverse Client Relationships of StockHolding
- Insurance Companies
- Mutual Funds
- Banks &Pension Funds
- AIFs & PMS
- PE & VC Investors
- FPIs, FDIs, FVCIs
- Global Custodians & Foreign Private Equity
- Smooth Straight Through Processing (STP) systems with a choice of two reputed service providers, enabling the competitive advantage of efficient settlements.
- Seamless monitoring and constant updates on failed trades and status (T+2 basis)
- Daily verification of settlements (Normal/Auction), thus mitigating systemic risks.
- Efficient fund transfer facilities offering flexibility of settlement of funds through wide panel of banks having RTGS (Real Time Gross Settlement) capabilities.
- Effortless handling of residual trades in physical mode, since it has the necessary infrastructure in place.
- Operations on both Depositories, National Securities Depository Limited & Central Securities Depository Limited, manned by qualified, certified & experienced staff, complemented by cutting-edge back-office processes
- Comprehensive document tracking & storage systems that enable the instant tracking and status of any investments in physical custody.
- Customised reporting (delivery by paper & electronic media) to provide maximum value for clients
- Daily Saleable Holding Report provided before market hours to facilitate trading.
- Timely Put/Call Intimations
- Forecast of redemptions and corporate actions.
- Online reporting / web - based of market information
- New Issue services i.e. handling IPO applications, allotments, open offers, buy-backs, ADR/GDR, etc..
- Daily verification of settlements (Normal/Auction), thus mitigating systemic risks.
- Corporate Actions viz. Calculation of entitlements, benefit collections, Cheque/Warrant deposits, reconciliation and follow-ups.
- Daily trades reports, mark-to-market profit/loss reports, collateral margin reports, account statements, outstanding position reports, span margins requirement report, and any other relevant reports.
- StockHolding has a dedicated in-house information technology support, which has won laurels from the Smithsonian Institute, Washington and the Computer Society of India for innovative use of technology. StockHolding uses leased lines, V-SATS (Very Small Aperture Terminals), Multi Protocol Label Systems, Fibre-optics, WIMAX, CDMA, ADSLoVPN, FTTHoVPN and Radio links to ensure redundant connectivity to clients, stock exchanges and depositories, besides maintaining a ‘hot-site disaster recovery’ using mirroring of data. The technology used ensures that high volume time critical transactions are handled within a secured environment, with a zero error approach towards delivery of products and services and a single window view of business. The sizable (over 1.2 terabytes) Oracle database is efficiently managed in a secure environment using adequate Network Security (Firewall, Proxy, Intrusion Detection Systems, Intrusion Prevention Systems) while the Internet products have built in PKI features.
- High security Vaults (complying with the requirements of the Securities and Exchange Board of India) use state-of-the-art technology, closed-circuit T. V. using hidden cameras, motion detectors, access controls and a full-time security staff. Certificates are held in customized, fire resistant ‘Modular Sliding Storage Units’, with automated location tracking using bar codes and audit trail.
- StockHolding has a dedicated , highly experienced 'all-officer' team, qualified and certified as per local requirements , with the collective man-years of experience being the highest in the Industry. These officers are given continuous updates of knowledge and technology through training programs.
- An exhaustive cross-country database of Corporate Events, Book Closures, R&T Agents, Depositories, Stock Exchanges as well as other industry-related information assiduously built up by continuous tracking of Company, Exchange & Depository announcements by dedicated Databank Team.
- A dedicated Corporate Actions team to ensure the timely forecast of all corporate actions & benefits accruing on client holdings
- The handling of all instrument types listed on both exchanges Bombay Stock Exchange & National Stock Exchange, money market instruments (CPs & CDs), debt instruments PTC’s (Pass through certificates).
- Tracking data for unlisted securities
- Tracking/ Eligibility creation/ Reporting of Voluntary Corporate Actions like Rights / Cash Offers/ Buybacks
- StockHolding is a Clearing Member on the Futures and Options segment of both National Stock Exchange and Bombay Stock Exchange, offerings,
- Clearing: Computing obligations of trading Members i.e. determining positions to settle.
- Settlement: Performing actual settlement
- Collateral Management: Strictly adheres to specifications with efficient mechanisms for total collateral management
- Risk Management: Total confidentiality of client’s trading operations; monitoring positions on a continuous basis.
- Reports relating to the trading and settlement provided through
- StockHolding offers securities escrow services to foreign investors/ FDI investments/ PE investments in India
- StockHolding offers custodial services and helps facilitate settlement of transactions on Delivery vs Payment for the foreign buyer as also the Indian seller
- StockHolding offers FA services to Capital Market Participants regulated by SEBI / PFRDA / IRDA in accordance with applicable guidelines
- StockHolding provides fund accounting services for different asset types, market trades, income and expense accounting, corporate actions, Security pricing, Reconciliations of holdings and NAV Computation.
- Services can be customized to help meet various client requirements including monitoring and reporting requirements stipulated by SEBI / PFRDA /IRDA.
- StockHolding renders SLB services to the Institutional clientele i.e financial institutions, mutual funds etc. This service is provided on the Exchange platforms provided by BSE and NSE.
- StockHolding provides daily valuation of securities services for Equity, Debt, Mutual fund Units, securities issued by Government of India and State Governments. Valuation is in accordance to the guidelines as prescribed by the Regulator.
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AIF (Alternate Investment Fund) segment:
- StockHolding provide investor servicing solutions, on-boarding, custody and fund accounting, asset linked reports, tailor made customized reports to the investors of AIF’s PMS (Portfolio Management Services)Segment:
- StockHolding offers tailor made custody and asset servicing solutions. StockHolding PAN India Branch Network will help cater to the PMS clients.
- StockHolding is registered with SEBI to act as a Designated Depository Participant ( DDP) to register an FPI and issue them registration certificate on behalf of SEBI.
- StockHolding as a DDP & Custodian Performs :
- Due Diligence as a DDP
- Does the KYC
- Grants FPI Registration Certificate
- Sets up the Custody Account of the FPI
- Reach us on Tel : ( +91) 022 - 6177 9038 for all Custody related enquiries
- India’s pioneer Custodian with more than 3 decades of experience
- Institution backed Custodian & recognized for thought leadership
- Well networked with Regulators, Exchanges & market intermediaries
- Dominant share of settlements on the two leading Clearing houses
- Recognitions by UK based Global Custodian in their India survey as Market & Category Outperformer
- Strong Financial with no debt while rated highly by ICRA ( Moody’s Indian affiliate )
- Local market expertise & high volume capability
- Adequate Insurance Cover with Internal controls for risk mitigation/ management
- Strong Risk Management systems
- Investor support in their time zone
- Fully STP enabled, SWIFT integrated
- Support for Non – SWIFT based instructions
- Open architecture with high degree of flexibility & customization
- Highly scalable processing infrastructure to handle high volume of trade
- Robust Infrastructure & proprietary operating systems with In-House IT support
- Tier III – ISO certified Data Center
- Real Time BCP & DR sites at two different seismic locations ( periodic BCP drills & emergency response teams )
- First Asian Company to be bestowed with the prestigious ‘Smithsonian Award’ for ‘Visionary use of IT’
- Computer Society of India Award - National IT Award for ‘Best IT Usage’
- NSDL Award for ‘Largest Assets Under Custody’ for four consecutive years
- Accreditations received from Global Custodian for three consecutive years in 2016, 2017 and 2018 as ‘Market Outperformer & Category Outperformer’
- Recognised as the ‘Best Custodian’ for 2018 by AIWMI
- Disclosure of Complaints - October 2024
- Disclosure of Complaints - September 2024
- Disclosure of Complaints - August 2024
- Disclosure of Complaints - July 2024
- Disclosure of Complaints - June 2024
- Disclosure of Complaints - May 2024
- Disclosure of Complaints - April 2024
- Disclosure of Complaints - March 2024
- Disclosure of Complaints - February 2024
- Disclosure of Complaints - January 2024
- Disclosure of Complaints - December 2023
- Disclosure of Complaints - November 2023
- Disclosure of Complaints - October 2023
- Disclosure of Complaints - September 2023
- Disclosure of Complaints - August 2023
- Disclosure of Complaints - July 2023
- Disclosure of Complaints - June 2023
- Disclosure of Complaints - May 2023
- Disclosure of Complaints - April 2023
- Disclosure of Complaints - March 2023
- Disclosure of Complaints - February 2023
- Disclosure of Complaints - January 2023
- Disclosure of Complaints - December 2022
- Disclosure of Complaints - November 2022
- Disclosure of Complaints - October 2022
- Disclosure of Complaints - September 2022
- Disclosure of Complaints - August 2022
- Disclosure of Complaints - July 2022
- Disclosure of Complaints - June 2022
- Disclosure of Complaints - May 2022
- Disclosure of Complaints - April 2022
- Disclosure of Complaints - March 2022
- Disclosure of Complaints - February 2022
- Disclosure of Complaints - January 2022
(This SOP has been framed by the DDP's, Custodians, Depositories and Exchanges, in consultation with SEBI, for implementation of the SEBI circular SEBI/HO/AFD/AFD-PoD-2/CIR/P/2023/148 issued on August 24, 2023. )
Escalation Matrix:
| Details Of | Contact Person | Address | Contact No. | Email Id | Working Hours |
|---|---|---|---|---|---|
| Customer Care / Client Servicing (Institutional Clients) | Mr. Kailash Ghag | SHCIL House, Plot No: P-51,TTC Industrial Area, MIDC, Mahape, Navi Mumbai-400710 | 022-61778248 | kailash.ghag@stockholding.com | Mon – Fri ; 9.45 am to 1.00 pm and 2 pm to 5.45 pm |
| Head of Customer Care / Client Servicing | Ms. Anita Dembla | SHCIL House, Plot No: P-51,T TC Industrial Area, MIDC, Mahape, Navi Mumbai-400710 | 022-27785204 | anita_arora@stockholding.com | Mon – Fri ; 9.45 am to 1.00 pm and 2 pm to 5.45 pm |
| Compliance Officer | NSDL – Mr. Gautam Parija CDSL – Mr. Sachin Potdar |
SHCIL House, Plot No: P-51,TTC Industrial Area, MIDC, Mahape, Navi Mumbai-400710 | 022-27785305 022-61778211 |
gautam.parija@stockholding.com sachinpotdar@stockholding.com |
Mon – Fri ; 9.45 am to 1.00 pm and 2 pm to 5.45 pm |
| CEO | MD's Office | 301, Centre Point, 3rd Floor,Dr. B. Ambedkar Road, Parel, Mumbai-4000120 | 022-61779010 | MDCEO@stockholding.com | Mon – Fri ; 9.45 am to 1.00 pm and 2 pm to 5.45 pm |
Email ID for lodgment of grievances:
Custody Services : custody.grievance@stockholding.com
DDP Services : shcilddp.grievance@stockholding.com
In absence of response/ complaint not addressed to your satisfaction by StockHoldng, you may lodge a complaint :
- with CDSL at https://www.cdslindia.com/Footer/grievances.aspx
- with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx
- or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.
- Smart ODR https://smartodr.in/
Benefits
Market advocacy and best practices
Unmatched flexibility
Deepest knowledge of the local securities market and regulations
Client support in their time zone
High ease of on-boarding with seamless transition and 'Go-Live'
Unique solutions through strategic alliances
The StockHolding Advantage
Pan India presence
Robust Branch network
Wide product range
Professionals with strong
domain knowledge
domain knowledge
Quality service